analytics Optimization Engine
Genesys Cloud CX License Calculator
Navigate the complexity of enterprise communication infrastructure. Input your operational metrics to architect the optimal licensing strategy for your neural workflow.
250
1 User
5,000 Users
VOL/MO
Hybrid Efficiency
New "AI Experience" tokens allow CX1/CX2 users to access advanced LLM-powered bots without upgrading to CX3. Native rule-based bots remain highly cost-efficient for standard routing workflows starting from €75/user.
System Status
Neural Engine Active
Optimal Architecture
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Recommendation Logic
We've recommended the 'AI Experience' model because you require LLM capabilities (Generative Bots) without requiring the full CX3 workforce suite.
CX 1 + AI Experience
Total Monthly Est: €21,000
+ AI Experience: ~€2,250/mo based on volume
Hybrid architecture using AI Experience tokens. Access high-end bot and analytics features without the premium cost of a full WEM suite.
Architectural Rationale
Bot Strategy:
Utilizing LLM Bots for conversational nuance. These consume tokens per interaction turn, allowing for generative, human-like dialogue.Token Dynamics:
LLM bots utilize the 'AI Experience' token pool. Native bots (if selected) are static and included in core entitlements with minimal overhead.
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Configuration
- • Flexible AI Token Consumption
- • Voice & Digital Bot Access
- • Core Omnichannel Support
- • Lower Base Licensing Cost
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AI Utilization
Estimated 38% efficiency increase in agent workflow with this model.
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Bot Distinction
Native
Rule-based, deterministic, included.
LLM (AI Exp)
Generative, nuanced, token-based.